Questions & support

Each day you play a short "Follow" exercise: a soft point of sound drifts through the space around you and you keep your attention on it. Reaching your focus outward, toward an external sound, is the trained skill — it gives your attention something to do other than monitor the ringing. A session is three short rounds, about five to eight minutes.

No — and that's the point. Noise machines play sound at you passively. This is something you actively do. Passive masking is what most tinnitus apps already offer, and it's the thing people stop opening. The active exercise is what makes this one a daily habit.

No. It is a wellness tool for self-management, not a treatment or cure, and not a medical device. It can help you practise pulling your attention off the ringing so it takes up less of your day — many people find that genuinely helpful — but anyone promising to cure tinnitus isn't being honest with you.

Please see a doctor or audiologist for tinnitus that is new, sudden, one-sided, or pulsatile (in time with your heartbeat), or any tinnitus that comes with hearing loss, dizziness, ear pain, or discharge. This app is not a substitute for professional care.

It's a one-time purchase on the App Store. No subscription, no in-app purchases, no "free trial that quietly charges you." You pay once and it's yours, including Family Sharing.

The app runs on your device and syncs through your own iCloud, so there's nothing for us to host and no content treadmill — nothing recurring to honestly bill for. Subscriptions are the single biggest complaint about the other tinnitus apps, so we simply don't have one.

Refunds are handled through Apple's standard process (reportaproblem.apple.com), the same as any App Store purchase. Before you buy, you can also try the core mechanic free in your browser.

No. There is no sign-up and no login. The app works fully on-device from the moment you open it.

Nothing reaches us. Your check-ins, scores, and settings live on your devices, and if you're signed into iCloud they sync between them through your own private iCloud database — the one Apple encrypts and we have no access to. There's no account system and no data harvesting. See the Privacy Policy for the full detail.

Yes, strongly recommended — the exercise relies on sound moving between your left and right ears, which speakers can't reproduce. Any wired or wireless headphones work. On AirPods the app can also use spatial audio and head-tracking for a richer effect.

Yes. Any headphones are fine, and you steer with touch. Head-tracking on AirPods is an enhancement, never a requirement — the game works completely with touch alone.

An optional sleep mode: a near-dark screen plays a gentle notched soundscape on a timer so you can fall asleep to it. It keeps playing through a locked screen.

Before a session we suggest turning on Airplane Mode (wireless headphone users turn Bluetooth back on afterward) or a Focus mode, so nothing interrupts the audio. If a call does come through, the app does its best to fade back in afterward — but prevention is the reliable path.

Not right now. The app is iPhone-only at launch. If that changes, the people on the launch list will be the first to hear.

You'll slide a tone until it "hides" inside your tinnitus to set your personal sound. It's experiential, not a clinical hearing test, and consumer headphones are uncalibrated — so very high-frequency tinnitus (above ~8 kHz) is matched less precisely. There's always a "not sure / skip" option that applies a sensible default you can retune later.